Complaints Procedure

Debts Info Centre believes in delivering excellent customer service, giving our customer discreet information and assistance in all financial matters. It is important to us that they receive a high level of customer service but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible and contact to resolve.

Procedure

Our Compliance Team will contact the complainant within three working days to confirm receipt of the complaint and strive to resolve there and then if we can. The Compliance Team will then conduct a full review before issuing a letter of response within ten working days of the complaint.

On the rare occasion that we are unable to resolve a complaint within that time, then we will always write to explain the reasons why and indicate how long it will take to resolve.

Email: admin@debtinfocentre.com

DebtInfoCentre.co.uk is an informational website and does not provide recommendations. To receive personalised advice, it is important to consult with a specialist debt advisor so that you can make an informed decision based on your individual circumstances.

Customers can get free debt counselling, debt adjusting and providing of credit information services from the MoneyHelper – an organisation set up by the Government to offer free and impartial advice to those in debt. For more information from MoneyHelper click here: www.moneyhelper.org.uk You can find Government guidance on dealing with your creditors here.

A debt solution may not be suitable for everyone. Fees may apply. Entering into an Individual Voluntary Agreement (IVA) will impact your credit rating. Any potential disadvantages of entering into an IVA will be explained during the application process. A realistic debt write-off amount ranges from 25% to 75%; however, the actual amount for each customer varies based on individual financial circumstances and is subject to creditor approval.

DebtInfoCentre.co.uk is a trading style of Lawson Fox Debt Solutions Limited who are registered in England, registered company address: Falcon Mill, Handel Street, Bolton, BL1 89BL. Company registration number 07319288 Information Commissioner’s Office registration number Z3070317 . Lawson Fox Debt Solutions Limited are authorised by the Financial Conduct Authority FRN: 660857. Lawson Fox Debt Solutions Limited is also an Insolvency Practice. Gerard Ratcliffe is authorised to act as an Insolvency Practitioner in the UK by the Institute of Chartered Accountants in England and Wales. Joanne Evans is authorised to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association. We will only provide a list of options after completing or receiving an initial factfind. In the instance that you meet the criteria for one of our solutions we will act in reasonable contemplation of an appointment. In the instance that we are unable to offer a solution in-house, we will refer you to one of our trusted third parties to facilitate this for you. Fees may be charged in some solutions however these will be discussed in full with you. Should we refer you to a third party we may receive a fee for this.